Comfort Defender Heating and Air ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you contact us, request services, or visit our website at comfortdefender.com.

1. Information We Collect

We collect the following types of personal information:

• Full name
• Home or service address
• Email address
• Phone number
• Payment information (credit/debit card details processed securely)
• Service and job history (details about HVAC services requested or performed)

2. How We Use Your Information

We use your information to:

• Schedule and perform HVAC services at your location
• Send appointment confirmations, invoices, and service updates via email
• Process payments for services rendered
• Maintain a history of services performed at your property
• Respond to questions, requests, or complaints
• Comply with applicable laws and regulations

3. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

• Service management software providers (such as ServiceTitan) to manage scheduling, invoicing, and communications
• Payment processors to securely handle billing transactions
• Legal or regulatory authorities if required by law

All third-party providers are required to handle your data securely and only for the purposes we specify.

4. Email Communications

We may send you emails related to your service appointments, invoices, and account updates from our domain @comfortdefender.com. You may opt out of non-essential communications at any time by contacting us at admin@comfortdefender.com.

5. Data Security

We take reasonable steps to protect your personal information from unauthorized access, disclosure, or loss. Payment information is processed through encrypted, PCI-compliant systems. However, no method of transmission over the internet is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide services, maintain business records, and comply with legal obligations. You may request deletion of your data at any time, subject to applicable legal requirements.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications

To exercise any of these rights, contact us at admin@comfortdefender.com.

8. Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted at comfortdefender.com/privacy-policy with an updated effective date. Continued use of our services after any changes constitutes your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

Comfort Defender Heating and Air

Email: admin@comfortdefender.com

Website: comfortdefender.com